Shipping policy

Shipping Policy

Thank you for your order. I take great care in packaging each piece to ensure it arrives safely.

Processing Times

I aim to process and ship all orders within 3-5 business days. Please note that this is the time it takes for me to prepare your artwork for shipping, not the transit time. You will receive a confirmation email with a tracking number once your order has been handed over to Canada Post.

Shipping Methods & Delivery Standards

All orders are shipped via Canada Post. Delivery times are estimated in business days and begin the next business day after your order is accepted by the carrier. Delivery standards do not include weekends or statutory holidays, and actual delivery times may vary due to weather, volume, or other carrier delays.

Estimated Canada Post Delivery Times (within Canada):

*   Expedited Parcel: 1–8 business days (depending on destination).

*   Xpresspost: 1–2 business days (includes on-time delivery guarantee).

Please note that delivery standards are estimates and are not guaranteed unless the selected service includes an on-time guarantee. Orders placed on weekends or statutory holidays will be processed on the next business day.

Packaging

*   Original Watercolours: Each unframed original is carefully packaged in a moisture-resistant sleeve and sandwiched between rigid boards to prevent bending.

*   Art Prints: Prints are shipped in rigid, eco-friendly mailers to keep them flat and protected during transit.

Lost or Delayed Parcels

While I do my best to ensure your art arrives on time, I am not responsible for delays caused by the courier. If your package is marked as "delivered" but you haven't received it, please contact your local Canada Post office with your tracking number. If your package is lost in transit, please reach out to me so we can work together to find a solution.

Shipping to Remote Locations

Some remote or non-major urban destinations may experience longer transit times. If you are ordering from a remote area, please allow for extra time for your package to arrive.

Questions?

If you have any questions about shipping or need a custom shipping quote for international delivery, please contact me at mary-jane@artlikethat.com

Why can't I ship to a PO Box?

We suggest using an alternative address such as your business address to ship to instead.

Reason 

PO boxes typically are not large enough for packages, therefore the package would be shipped back to us and the package would risk being disposed by the carrier if shipped back.

Our products are shipped from Canada.

If you have any other questions please contact us.