Shipping policy
Shipping Policy
Thank you for your order. I take great care in packaging each piece to ensure it arrives safely.
Processing Times I aim to process and ship all orders within 3–8 business days. Please note this is preparation time, not transit time. You will receive a confirmation email with a tracking number once your order has been handed over to Canada Post.
Canada Free shipping on all orders within Canada. Estimated delivery is 5–10 business days via Canada Post Expedited Parcel. Xpresspost is available for 1–2 business day delivery (includes on-time delivery guarantee).
United States We ship to the USA via Canada Post tracked services. Estimated delivery is 5–14 business days after processing.
- Framed original paintings: $75 CAD flat rate
- Unframed artwork: $45 CAD flat rate
Rest of World International shipping rates are calculated at checkout. Estimated delivery times vary by destination. Import duties, taxes, and customs fees are the responsibility of the buyer. For a custom shipping quote, please contact me before placing your order.
Customs & Duties Original artwork ships under HS code 9701.91 and is generally duty-free for US customers under the CUSMA/USMCA trade agreement. However, any duties, taxes, or brokerage fees imposed by US customs are the responsibility of the buyer.
Packaging
- Framed originals: Wrapped in protective materials and shipped in reinforced boxes
- Unframed originals: Packaged in a moisture-resistant sleeve between rigid boards to prevent bending
- Art prints: Shipped in rigid, eco-friendly mailers
Shipping Times Delivery standards are estimates and begin the next business day after your order is accepted by Canada Post. Weekends and statutory holidays are not included. Actual delivery may vary due to weather, volume, or carrier delays. Orders placed on weekends or statutory holidays will be processed on the next business day.
PO Boxes We can ship to PO Box addresses via Canada Post; however, larger framed paintings will likely require pickup at your local post office. Please ensure you are able to collect parcels there before ordering.
Lost or Delayed Parcels While I do my best to ensure your art arrives on time, I am not responsible for delays caused by the courier. If your package is marked as "delivered" but you haven't received it, please contact your local Canada Post office with your tracking number within 5 business days of the delivery notification. If your package appears lost in transit, please reach out to me at mary-jane@artlikethat.com after 21 business days from the shipping date so we can work together to find a solution.
Shipping to Remote Locations Some remote or non-major urban destinations may experience longer transit times. If you are ordering from a remote area, please allow extra time for your package to arrive.
Questions? Contact me at mary-jane@artlikethat.com — I'm happy to help with custom shipping quotes or any shipping questions.